1.1. The User acknoledges all the information provided by the site, as well as the Intellectual and Property Rigths related to any of VICENÇ PIERA brands, as exclusive property of VICENÇ PIERA S.L.

1.2. The User agrees to: a) Use the provided (confidencial) information for estrictly personal purposes. b) Abstain from distribuiting or reproducing, partially or completely, or in any way such information.


2.1. The user irrevokably accepts these "sales & delivery general terms and conditions", as well as any other additional terms, even if the latest are contradictory to the previous sales and delivery general and particular user terms and conditions. 2.2. User's general and particular terms and conditions DO NOT BIND VICENÇ PIERA S.L. in any way, unless VICENÇ PIERA S.L. had previously and expressly accepted them by written agreement. The act of purchase-sale between VICENÇ PIERA and the user, does not imply VICENÇ PIERA'S acceptance of any general or particular established conditions, even if the client has not manifestad his disagreement in relation to such terms.


3.1. Promotional prices, and price lists displayed within the site are merely orientative. VICENÇ PIERA holds the right to alter these prices anytime without previous notice. Placed orders are subject to price variations.

3.2 Displayed prices include Value Added Tax (VAT). However they don't include shipping and handling costs. (see section 5 Shipping rates & policies).

3.3. Nevertheless, shipping rates applied on bills issued by VICENÇ PIERA S.L. will be those effective at shipping departure time, regardless of any previously posted rates.

3.4. Prices announced within the site may be different from those applied at any Piera store.

3.5. Both, prices and images, are not contractual.


4.1. No minimum order is specified.

4.2. Order remainders are automatically annulled.

4.3. Of the material that cannot be delivered, the Customer may credited, at most, the amount paid for the product undelivered.

5. Shipping rates & policies

5.1. Exemptions of shipping costs apply to orders of net amounts over 60€ net when delivering within the Spain Peninsula and over 95 € net when delivered within Balearic Islands. Exception may apply for shipments of big volume, then freight will be charged previous notification to buyer.

5.2. Orders that exceed 25€ will be charged with freight expenses of 1,99€ minimum. For Balears Islands if order does not reach 95€, will be charged with 6,90€ minimum for freight expenses. For the orders that don't reach 25€ the expenses will be 3,99€. Freight amount may vary depending on the weight or volume of the order.

5.3. For every delivery we will be forced to charge again freight expenses.

5.4. Orders to be delivered to Canary Islands, Ceuta, Melilla, Andorra, Portugal and the rest of Europe will be freight collect, and its cost will depend on the total volume and destination of shipment. Parcel orders for the Canary Islands (not pallets) require a minimum shipping fee of €60 (customs fees included). The delivery time is approximately 15 days. Parcel orders for Andorra (not pallets) require a minimum shipping fee of €60 (customs fees included) with a delivery time of about 15 days.

5.5. Vicenç Piera S.L. has the right to alter its freight policy whenever due to shipping destination and total volume, a different rate applies.

5.6. The Client can send a transport agency to pick up the order at our store, in this case we do not charge shipping or pay anything to the agency. It is the Client who pays the postage and other costs associated with the transport agency chosen. Also, the Client can come to pick the order personally to our stores (upon request by the Client and confirmation on our part).

6. Product Delivery

6.1 Indicated product delivery time terms are merely orientative, and do not bind VICENÇ PIERA S.L. in any way.

6.2. The client does not have the right to request order annulment or idemnization of any kind (shipping costs refund included) in case of product delivery delay due to circumstances beyond VICENÇ PIERA S.L.'s control.

6.3. The client can not refuse to pay the price of delivered product, once partial supply of an order by VICENÇ PIERA S.L. has taken place.

6.4 Normally orders will be delivered in 2-4 days, depending on destination and availability.

6.5. All communication between the Customer and the Company must be by email (info@vpiera.com).

7. Risk Transfer

7.1 The risk of merchandise loss/damage is automatically transfered to the client at shipping departure time.

7.2 VICENÇ PIERA S.L. declines responsability of any kind related to delivered merchandise in case of improper handling or usage.

8. Merchandise Reception

8.1 It is a compulsory condition to leave written notificaction of any incidence related to merchandise state, packaging condition, or quantity of product, on trasnportist dispatch note signed by the client, and at delivery moment.

8.2. It is also indispensable to inform VICENÇ PIERA S.L of such incidencies within 24 hours after merchandise reception,sending fax or e-mail addressed to Customers Service Department.

8.3. Discrepancies, anomalies or discomformities regarding bills issued by VICENÇ PIERA S.L. related to charged amounts, discounts applied, or special conditions are to be notified through fax or e-mail within 15 days after billing date.

9. Returning Merchandise

9.1. Merchandise returns without prior agreement was not accepted by V. PIERA S.L. All products may be returned within 14 days from the date on which the delivery was made in accordance with the provisions of the spanish law. To exercise your right of return you must contact us in advance by email, to which we will respond specifying further instructions for returning the product.

9.2. The products to be returned must be in perfect condition and kept in its original container with all accessories, instructions and documentation. If the products were clearly put to use the return can not take place.

9.3. Refunds will be made prepaid by the customer except in error of V.PIERA S.L., defective merchandise or other anomaly attributable to V. PIERA S.L. The return of the product will result in a refund equal to the purchase price thereof. In case of taking care of the returning goods’ picking, freight’s amount, administration costs and any other cost that we may fall into will be deducted from to amount to pay back.

10. On-line Ordering

10.1 When ordering through this web site, the Client expressly accepts the aplication of these terms and conditions on the commercial transactions held. This software allows the Client to preview VICENÇ PIERA S.L. 's price lists and order dispatchment on-line.

10.2 The Client expressly states that anyone using the software under his name is a client authorized user and therefore, is entitled to place product/service orders from VICENÇ PIERA S.L., on behalf and on account of the Client.

10.3. Consistently, the Client accepts amounts indebted by VICENÇ PIERA S.L. related to any transactions made making use of Client's details/data, as if these were made by the Client himself, and therefore accepts to pay such amounts witout objection.

10.4. The Client accepts that any order placed through this software or any other electronic channel is a valid and binding order towards the Client, and will have the legal effectiveness of regular order placed on written form.

10.5 The Client acknoledges VICENÇ PIERA S.L.'s incapacity to guarantee internet's security, and is aware of the possibility of interception and improper handling of Client's details and information submited to VICENÇ PIERA S.L.. Nevertheless, VICENÇ PIERA S.L. has the right to consider any form of client information received as truthful.

10.6. VICENÇ PIERA S.L. holds the right to accept or refuse any purchase order placed through this software.

10.7. The Client accepts a valued dispatch note issued by VICENÇ PIERA as a valid and sufficient document related to merchandise shipping. Consistently, a commercial bill will be accepted as a valid and sufficient document regarding purchase and terms of payment for services and products acquired through this electronic commerce software.

10.8. VICENÇ PIERA S.L. General Terms & Conditions are aplicable to every order placed through this electronic commerce software, unless a previous agreement between VICENÇ PIERA S.L. and the Client specifies other particular conditions related to purchase and license of use of the acquired products ("purchase contract"). These particular terms and conditions stated in the "Purchase contract" will apply to purchase and license of use of products ordered through this electronic commerce software in that particular case only.

10.9. VICENÇ PIERA S.L. will not be held resonsable for any kind of secondary damage, direct or indirect, emerging or special, produced by, or as a consequence of the electronic submitting of orders and information, even in the case of previous notification to VICENÇ PIERA S.L. about the posibility of this damage taking place.

10.10. The Client renounces to any present o future qwery on the legal effectiveness and executability of any order placed through this electronic commerce software, alleging the electronic nature of the order and its authorization.

10.11. The Client is responsable of every expense and cost involved in the utilization of this software, including without limitations, telephonic connection, telecomunication equipment and consumption expenses, etc.

11. Competence.

The effectivenee, interpretation and observance of these General Terms & Conditions are to be apply by VICENÇ PIERA S.L. 's privilege and is subjected to The Jurisdiction and Courts of Barcelona, with acceptance from the Client of the exclusive jurisdiction of the courts of such privilege. The right to undertake legal action against the Client before any other competent court rests within VICENÇ PIERA S.L. 's power.