New website:
Belles Arts Piera has renewed its website. This renewal goes beyond an aesthetic change, since we have changed the platform and this entails some changes that users must know to continue accessing their customer account created in the old version. Below, we show some of the changes that every user should know in a question and answer format that we hope will be helpful.
Should I get registered again?
No. If you already had a customer account on our old website, you must connect with the same data you had.
What happens to my username?
The new platform does not allow you to connect with a username, now, you must use the email address that you used to create the old account, it is the only data that could not be migrated to the new platform.
“I have forgotten my password”
To restore your password, you have to click on “Sign in” button and then click on “Forgot your password?”. Complete the form and click on “send reset link”.
You will only receive a mail with the link if your email address is registered in our database. If you don’t receive the mail, check in the spam tray.
The password is personal and not transferable, we don’t know your password, and we cannot provide it by email or phone.
Orders:
How long does it take to get my order?
The delivery time of your order is between 3 and 4 working days after we receive your payment, (weekends and bank holidays are not included). In the case of Baleares the delivery period is 1 week. In case of missing items or articles out of stock is possible that the order may be delayed. In that case we will contact you via email to notify you.
Which transport agency do you usually use?
We normally use GLS as transport agency, but in some occasions when the order is larger we send it by Logistics Platform. In the case of international shipments we usually use Envialia.
What happens if I don’t receive all my ordered articles?
Most times it is a product that is out of stock. We will send it to you as soon as possible once we get it back in stock, without any cost for you. In that case we will contact you by email to notify you.
How to proceed if there’s an outstanding item?
In the case that in the preparation of your shipment we notice that an article is outstanding, we will send you an email asking for what do you prefer to do with that article, always depending on what type of article is.
Do we have all of our articles in stock?
Unfortunately not, logistically it is very difficult to have control of a stock of more than 40,000 articles that we offer to you in our website. If we do not have stock, we will notify you as soon as we know.
What can I do if you do not have an article in stock?
You have different options:
1. We can order it and send it once it has arrived
2. To credit the payment of the item by wire transfer or Paypal.
3. Change the item for another one.
Add a product:
What should I do if I want to add an item but I have already made the purchase?
In that case, you should send us an email at info@vpiera.com to tell us which article you want to add. We will contact you as soon as possible and if the shipment is not already done, there will be no problem to add it to your shipment. You will be able to make the payment of the product by wire transfer or Paypal.
What should I do if I want to add an item, but I have not made the payment yet?
The best thing you can do in that case is to make the order again with the article to be added.
Billing
How can I download my invoice?
You have to get into your account details by clicking on your email address on the top the page. In the left side menu, you have to click on “Order history and details”. There you will be able to find all your placed orders as well as your invoices.
What if I want to return a product that I bought?
In the case that you want to return an item because you are no longer interested in it or you prefer to change it for another one, we must charge you the cost of the shipment another time because we have to pick up that article and send it back to our store. Or you can send it to us at your expense.
And in if it is defective?
It is important to check the package before signing the collect. In case of the parcel is delivered damaged, you have to note it on the delivery bill of the carrier.
In that case, we will pick it up without any cost. You only have to send us pictures of the article showing the defective issue or the damaged parcel.
There’s an article that I didn’t order, what should I do?
In the case that it is not the item that you ordered, we will send you the correct one and you will have to give the wrong one back to the carrier.
Do you have any more questions?
If you continue to have any problems related to the website, we will gladly assist you through any of our communication channels, either by phone call by calling 93 414 33 30 by email by writing to info@vpiera.com or in person at any of our physical stores